Contact us by Email, Telephone or Snail mail
We take our customer care very seriously. While our aim is to make our
website easy to understand, and navigate we know there are times when you may
need a bit of assistance.
We have provided a number of ways for our Customer Care team to help you:
Please use our customer support portal: Click Here
Click here to send an email.
Please use Email ONLY for not
critical communication. For all ticketing or trip related issues please use our
DONATIONS. We only donate to
Phillipsburg and Pohatcong charities.
We will respond to you within 24 hours, during regular business hours.
All email correspondence is completely confidential.
Please send any specific information about your request so we can direct
it to the appropriate people:
Live Customer Care Center 1-877-train-ride
Monday to Friday 12:00 noon to 6:00 PM (EST)
Saturdays, Sundays during the operating season call the ticket office
during train hours, 908-454- 4433.
Send your inquiries to:
P.O. Box 121
Rochelle Park , New Jersey