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Contact Information

Contact us by Email, Telephone or Snail mail

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

Please use our customer support portal: Click Here

Email:

Click here to send an email.

Please use Email ONLY for not critical communication. For all ticketing or trip related issues please use our support portal.

DONATIONS. We only donate to Phillipsburg and Pohatcong charities.

 

 

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.

Please send any specific information about your request so we can direct it to the appropriate people:

Telephone:

Live Customer Care Center 1-877-train-ride

Monday to Friday   12:00 noon to 6:00 PM (EST)

Saturdays, Sundays during the operating season call the ticket office during train hours, 908-454- 4433. 

FAX:

1-732-752-8586

Snail Mail:

Send your inquiries to:

NYSWTHS

P.O. Box 121

Rochelle Park , New Jersey 07662